Most pet saloon, pet daycare centers, pet boarding hotel, and other pet services want loyal customers.
Loyal customers do appreciate your skills and knowledge and your long term relationship with their pets, so most likely, they'll recommend you to their friends and family!
Loyal customers keep your cash flow steady, and it helps you reduce marketing cost due to word of mouth marketing from friends and family.
In order for you to gain loyal customers and keep them coming back, first, they need to know your services exist!
Petotum has some proven suggestions on getting found and make your customers fall in love with you and your services.
1. Online Presence
We're living in a digital world; having a website and regular presence on various social media platforms is essential.
An online presence helps you attract potential customers and gain new customers as they could easily find your quality service and experience online. It could also help you retain your loyal customers in the long run.
2. Online Reviews
Potential customers who never engage your services before, their first instinct would turn to Google Reviews or online reviews on respective platforms to gain other customers' insights about your service.
Encourage your long term and loyal customers to leave you a review about your service will help you in the long run.
Studies have shown that as much 84% of people trust online reviews as much they make a personal recommendation.
3. Be part of pet communities
Building relationships with other business owners is essential too! Having a tight-knit relationship with other pet business owners will give you extra advantage when it comes to customer referrals.
When they're sick or on maternity leave, they'll send their customers to you. It's essential to support them.
As you can see, there are many ways to generate customer loyalty to pet businesses. Also, focus on building relationships with people, something miracle might happen right around the corner.