Privacy Policy

Petotum is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

Policy last updated: 31 July 2019

Information about Petotum

In this privacy notice, references to “Petotum”, “we” or “us” or “our” are to Petotum Solutions (a company incorporated under the laws of Malaysia).

Depending on where and how you interact with us (e.g. by using our website or by walking into one of our Petotum-branded pet hotels) different companies within Petotum will process your information. You can find out more about the Petotum companies that handle your information, including which company makes decisions about how your information is handled, by contacting us.

Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. website, email, phone, walk-ins to Petotum-branded pet hotels). We may give you additional privacy notices if required for specific interactions.

If you book for your pet stay through us at one of our partners’ pet hotels (i.e. you stay at a property that is not Petotum-branded), that partner will use your personal data as shown in their privacy notice.

This privacy notice applies to individuals who enquire about, purchase or make use of our services, such as when a user signs up with Petotum, modifies his/her account, makes a booking (whether through our website, in person or via any other channel), requests on-demand services, contacts customer support, stays at Petotum-branded pet hotels or otherwise communicates or interacts with Petotum.

It describes how we handle your information, regardless of the way you contact us (e.g. website, email, phone, walk-ins to Petotum-branded pet hotels, etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other.

The word “Petotum” appears in front of all Petotum-branded pet hotels, e.g. Petotum 01 PARK CITY PET BOARDING. If you book a stay for your pet through us at one of our partners’ pet hotels, that partner will use your personal information as shown in their privacy notice (which can normally be found on our partner’s website or is provided by our partner via email or at check-in).

Petotum’s website is not aimed at children, and we do not allow children to book any services without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice.

If you have any questions about this, please contact us.

Cookie Statement
In order to meet customer expectations and improve the services offered on our website, Petotum may use cookies. If you want to learn more about what are cookies, how they’re used and what your choices are, you can read more here.

What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. These cookies allow us to distinguish you from other users of our website, which helps us to understand your needs and provide better services tailored to meet your expectations.

How are cookies used?
Cookies are used for different purposes. They allow you to be recognized as the same user across the different pages of a website, between websites, or when you use an app. The types of information that may be collected through cookies include IP address; browser type; browsing info; operating system; internet service provider and features used or activities engaged in within the website/apps.

What types of cookies does Petotum use?
The International Chamber of Commerce guide for cookie categories splits cookies into the following four categories:

Strictly necessary cookies, which enable services you have specifically asked for

  • Performance cookies, which collect anonymous information on the pages you have visited
  • Functionality cookies, which remember the choices you have made to improve your experience
  • Targeting cookies, which collect information about your browsing habits in order to make advertising relevant to you and your interests

What are your choices?
To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the “Help” function in your browser to locate the settings you need.

You can also find helpful information about cookies at www.youronlinechoices.eu and www.international-chamber.co.uk/our-expertise/digitaleconomy.

You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site.

If you have any questions, suggestions, or comments about this Cookie Statement, send an email to hello@petotum.com. Our Cookie Statement may also be amended from time to time – so visit this page regularly to stay up to date.