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Need help?
Our devoted pet-loving care team is just a paw away! Monday-Friday 9am - 5pm
Frequently Asked Question
Need some help with your registration or got any question?
Just click on one of the sections below to find the answer. If you still can’t find an answer to your question, please contact Petotum team for help.
Getting Started
Everything you need to know to start joining Petotum.
Manage Pets
Learn how to manage your pet account in Petotum.
Manage Bookings
Everything you need to know when make booking on Petotum.
Manage Account
Learn how to manage your account better.
Community
Everything you need to know to start joining Petotum Community.
Others
The rest of what you need to know when using Petotum
Getting Started
Everything you need to know to start your business on Petotum.
- How to register as a partner for PetotumBIZ?
- How do I know which package is suitable for my business?
- Do I need to have a business license or SSM registration to register for PetotumBiz?
- Do I have to change my business operations immediately when I subscribe to Petotum?
- Will PetotumBIZ replaced the POS system that I am currently using?
Booking Management
Everything you need to know when receive a booking from pet parents.
- What happened when pet parent make a booking?
- How can I cancel booking from pet parent?
Services Management
Learn how to manage your service with different setting & improve your booking rate
- Adding service setting & descriptions
- Adding add-on
- Taking better picture
Invoice
How to make use your invoice better.
- Manually create invoice for customer
- Ask payment from pet parent using invoice
Business Account Setting
The tiny details and changes you can make to your account.
Customizing Your Page
Learn how to make your page better & get more sales.
- Changing Display logo and header
- Update my page details
Payments
Understand type of payment available & how you can optimize it for your business
- When do my business get the payout?
- What is Remittance Advice?
- Card payments security
- Payment methods
Subscription
Everything you need to know about PetotumBIZ & PetotumVET charges.
- How do Petotum charge for using PetotumBIZ & PetotumVET?
- Do I get any discount?
- Cancel subscription
- Module limit on free version
Marketing Your Business
Make use of different tools on Petotum to improve your sales.
- Can i connect my page to custom domain?
- Add your existing customer
- Using coupon
Others
The rest of what you need to know when using Petotum.
- Can I add more branch for my petshop or vet clinic?
- Where can i suggest for more features & feedback?
Getting Started
Everything you need to know to start your vet business on Petotum.
Appointment Management
Everything you need to know when receive a appointment from pet parents.
- What happened when pet parent make a booking?
- How can I cancel booking from pet parent?
Services Management
Learn how to manage your service with different setting & improve your booking rate
- Adding service setting & descriptions
- Adding add-on
- Taking better picture
Invoice
How to make use your invoice better.
- Manually create invoice for customer
- Ask payment from pet parent using invoice
Business Account Setting
The tiny details and changes you can make to your account.
Customizing Your Vet Page
Learn how to make your page better & get more sales.
- Changing Display logo and header
- Update my page details
Payments
Understand type of payment available & how you can optimize it for your business
- When do my business get the payout?
- What is Remittance Advice?
- Card payments security
- Payment methods
Subscription
Everything you need to know about PetotumBIZ & PetotumVET charges.
- How do Petotum charge for using PetotumBIZ & PetotumVET?
- Do I get any discount?
- Cancel subscription
- Module limit on free version
Marketing Your Business
Make use of different tools on Petotum to improve your sales.
- Can i connect my page to custom domain?
- Add your existing customer
- Using coupon
Others
The rest of what you need to know when using Petotum.
- Can I add more branch for my petshop or vet clinic?
- Where can i suggest for more features & feedback?
