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Our devoted pet-loving care team is just a paw away! Monday-Friday 9am - 5pm

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Frequently Asked Question

Need some help with your registration or got any question?
Just click on one of the sections below to find the answer. If you still can’t find an answer to your question, please contact Petotum team for help.

Booking Management

Everything you need to know when receive a booking from pet parents.

  • What happened when pet parent make a booking?
  • How can I cancel booking from pet parent?

Services Management

Learn how to manage your service with different setting & improve your booking rate

  • Adding service setting & descriptions
  • Adding add-on
  • Taking better picture

Invoice

How to make use your invoice better.

  • Manually create invoice for customer
  • Ask payment from pet parent using invoice

Business Account Setting

The tiny details and changes you can make to your account.

Customizing Your Page

Learn how to make your page better & get more sales.

  • Changing Display logo and header
  • Update my page details

Payments

Understand type of payment available & how you can optimize it for your business

Subscription

Everything you need to know about PetotumBIZ & PetotumVET charges.

  • How do Petotum charge for using PetotumBIZ & PetotumVET?
  • Do I get any discount?
  • Cancel subscription
  • Module limit on free version

Marketing Your Business

Make use of different tools on Petotum to improve your sales.

  • Can i connect my page to custom domain?
  • Add your existing customer
  • Using coupon

Others

The rest of what you need to know when using Petotum.

  • Can I add more branch for my petshop or vet clinic?
  • Where can i suggest for more features & feedback?

Appointment Management

Everything you need to know when receive a appointment from pet parents.

  • What happened when pet parent make a booking?
  • How can I cancel booking from pet parent?

Services Management

Learn how to manage your service with different setting & improve your booking rate

  • Adding service setting & descriptions
  • Adding add-on
  • Taking better picture

Invoice

How to make use your invoice better.

  • Manually create invoice for customer
  • Ask payment from pet parent using invoice

Business Account Setting

The tiny details and changes you can make to your account.

Customizing Your Vet Page

Learn how to make your page better & get more sales.

  • Changing Display logo and header
  • Update my page details

Payments

Understand type of payment available & how you can optimize it for your business

Subscription

Everything you need to know about PetotumBIZ & PetotumVET charges.

  • How do Petotum charge for using PetotumBIZ & PetotumVET?
  • Do I get any discount?
  • Cancel subscription
  • Module limit on free version

Marketing Your Business

Make use of different tools on Petotum to improve your sales.

  • Can i connect my page to custom domain?
  • Add your existing customer
  • Using coupon

Others

The rest of what you need to know when using Petotum.

  • Can I add more branch for my petshop or vet clinic?
  • Where can i suggest for more features & feedback?