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Frequently Asked Question

Need some help with your registration or got any question? Just click on one of the sections below to find the answer. If you still can’t find an answer to your question, please contact Petotum team for help.

Petotum is a revolutionary pet technology startup that aims to digitalise the pet industry. Because we love and care about our pets so much, we are reluctant to see the pet care business in Malaysia be left behind in adopting the technology. Whether we like it or not, technology does play an important part in our lives nowadays. That is why we created Petotum, the all-in-one platform for pet care.
By joining us, it will benefit your pets and the wandering strays. You can keep all your pets’ data with us from the vaccination status up until their daily behavior. We will remind your pets’ vaccination expiry, find the best services for your pets in your desired area, and even find a new home for your sheltered pets.
It’s FREE! You, as a pet parent, can use our page without paying anything!
Contact our support team, and we will guide you from there!
Easy peasy! Go to our community page click the “Adopt A Pet” button. It will redirect you to our Pet Community, and you can choose from the listed pets there. Once the adoption status succeeds, we will transfer all their information to your profile.
You can register all your cats and dogs only for now.
Yes, you can. You can skip the “Add Your Pet” step during registration. However, you need to have a registered pet in your profile for any service booking in the future.
You can email directly to hello@petotum.com
You can check nearby services soon! We are also on our way to launch our mobile apps to complement our platform.
Contact our support team, and we will guide you from there!

PetotumBiz is a management system for pet care businesses. Find out more >

By joining us, you can focus more on your store operation. We will help you to gather the traffic and to manage your incoming booking. We also can provide your monthly sales report and provide consultation based on the current trend.
We have a few packages to offer according to your preference. Feel free to contact our support team for further explanation.
You can register as a pet parent first! Contact our support team for an appointment, and we will assist from there.
You can register all outlets under one account as long as they are registered under the same business name. Your staff can register using a different ID for outlet control.
We will reimburse your customer’s payment weekly after the completion of your service. However, all refunds upon cancelation will be arranged according to our refund policy.
Yes, you can. You can skip the “Add Your Pet” step during registration. However, you need to have a registered pet in your profile for any service booking in the future.
Contact our support team, and we will guide you from there!
You can email directly to hello@petotum.com

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We look forward to helping you with your inquiry and will respond to your email as quickly as possible.

    connects pet parent &
    pet care services All in one Place

    Creating big impact one paw at a time.
    For Pet Care Provider
    For Pet Parent